Child Abuse and Neglect Hotline

In cases of an immediate emergency always call 911 for Law Enforcement intervention. Where the situation is not an emergency needing the police, reports should be made to the Child Abuse and Neglect Hotline in the following areas:

 San Jose Area  (408) 299-2071
 Gilroy/Morgan Hill Area  (408) 683-0601
 Palo Alto Area   (650) 493-1186

The Department of Family and Children Services operates a Child Abuse and Neglect Screening Center 24 hours a day, seven days a week, 365 days a year. The Hotline social workers answer the telephone, in the office, from 7 AM until 10 PM. After 10 PM the telephone is switched to a Social Work Supervisor on duty for the evening at another location. At non-critical times (after 6 PM) there may only be one person on duty and your call may go to voice mail to be returned as soon as possible in the order received into the Agency.

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